Canada Insurance Service Agent – Work from Anywhere in the WORLD
The Canadian Automobile Association (CAA) was established in 1913 as a federation of regional automobile clubs across Canada. Over the years, it has evolved into one of the country’s largest consumer-based organizations, offering a range of services including roadside assistance, travel services and insurance products. In 1974, CAA expanded its offerings by launching the Ontario Motor Insurance Company which was later renamed CAA Insurance Company in 1982.
As a not-for-profit organization, CAA is owned by its members who benefit from various services and programs designed to enhance their safety and mobility. The association operates through eight regional clubs, each serving specific areas across Canada ensuring localized services and support. This structure allows CAA to effectively advocate for motorists and travelers at both regional and national levels.
CAA Insurance Company offers a variety of insurance products including auto, home, travel and life insurance. The company is known for its commitment to customer service and innovation, introducing programs like CAA MyPace®, a pay-as-you-go auto insurance option and CAA Connect®, a usage-based insurance program that rewards safe driving habits.
These initiatives reflect CAA’s dedication to meeting the evolving needs of its members and maintaining its reputation as a trusted provider of insurance solutions.
About Our Company
Our Insurance P&C call center is a lively and professional workspace dedicated to delivering outstanding customer experiences. We prioritize collaboration, celebrate each other’s accomplishments and are committed to driving change in a supportive environment. Our team works hard to ensure we always meet and exceed customer expectations while maintaining a vibrant and engaging workplace.
Who We Are
Key Responsibilities
- Manage insurance policies for our current members, offering personalized service and assistance.
- Respond to inquiries regarding coverage details or opportunities for additional insurance protection.
- Provide quotes and facilitate the sale of auto and property insurance to incoming policyholders.
- Follow established procedures and Underwriting guidelines throughout the insurance acquisition process.
- Evaluate customer needs, offering suitable recommendations for additional Property and Casualty (P&C) coverage as necessary.
- Consistently meet established performance targets including customer service benchmarks and quality standards.
Skills and Experience Required
- Completion of post-secondary education is preferred but not mandatory.
- Substantial experience in retail, customer service or a call center environment.
- Eagerness to obtain an OTL (Other Than Life) insurance license.
- Proficiency with the Microsoft Office suite of applications.
- Strong analytical, technical and critical thinking skills.
- Exceptional communication abilities, both written and verbal.
- Excellent customer service skills with a dedication to ongoing improvement and surpassing client expectations.
Training and Licensing
Our in-house learning and development team will provide comprehensive OTL insurance license training, covering home and automobile products and industry essentials. This will prepare you to successfully pass the OTL exam which is a requirement for the position. We will offer full support to help you achieve this goal.
Flexible Work Hours
We value flexibility and accommodate varying schedules. The call center operates as follows:
- Monday to Thursday: 8:00 AM to 8:00 PM
- Friday: 8:00 AM to 6:00 PM
- One Saturday per month: 9:00 AM to 5:00 PM
Employee Benefits
- Work-from-home opportunities for increased convenience and work-life balance.
- Performance-based bonus incentives to reward your achievements.
Commitment to Safety and Well-being
We prioritize the safety and well-being of our employees and members. As a part of this commitment, all associates must be fully vaccinated against COVID-19 and remain so throughout their employment.
We are proud to be an equal opportunity employer, dedicated to fostering an inclusive and accessible work environment. We provide accommodations as required by the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you have a disability and need accommodation during the hiring process, please let us know and we will work with you to ensure your needs are met.
To secure a position at CAA Insurance’s call center, begin by visiting their careers page to explore current job openings. The company offers various roles including Insurance Service Agent positions which are often available for remote work. Review the job descriptions carefully to ensure your qualifications align with the requirements. Once you’ve identified a suitable role, prepare your application materials including a tailored resume and a cover letter highlighting your relevant experience and skills. Submit your application through the online portal provided on the careers page.
After submitting your application, it’s essential to prepare for the interview process. CAA Club Group’s interview process typically involves multiple stages including initial screenings and interviews with hiring managers. Familiarize yourself with common interview questions and practice your responses to demonstrate your suitability for the role. Additionally, researching the company’s values and culture can help you align your answers with their expectations.
Networking can also play a crucial role in your job search. Connecting with current or former CAA employees through professional platforms like LinkedIn can provide valuable insights into the company and its hiring process. Engaging with industry-specific forums and attending career fairs where CAA participates can further enhance your visibility to recruiters.
Demonstrating a proactive approach and genuine interest in the company can set you apart from other candidates.